Welcome to Golazo's FAQ section! Here you’ll find answers to the most common questions we receive from our customers.

🛍️ Ordering

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout.

Q: Can I cancel or change my order after placing it?
A: Please contact us within 12 hours of placing the order. Once the order is processed, we may not be able to make changes or cancellations.

🚚 Shipping

Q: How long does shipping take?
A: Shipping usually takes 7–14 business days depending on your location.

Q: Do you offer international shipping?
A: At the moment, we only ship within the United States.

Q: How can I track my order?
A: You can track your order using the tracking link provided in your confirmation email or via our Track Your Order page.

💳 Payments & Billing

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options shown at checkout.

Q: Is my payment information secure?
A: Yes! All payments are processed securely through trusted third-party payment processors.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return policy for items in unused, original condition. For full details, please visit our Return & Refund Policy.

Q: How do I request a refund?
A: Contact us at shopgolazo854@gmail.com with your order number and the reason for return.

📞 Contact & Support

Q: How can I reach customer support?
A: You can contact us by email at shopgolazo854@gmail.com or call us at 201-460-9030.

If your question wasn’t answered here, feel free to reach out — we’re always happy to help! 💬